Privacy Policy

LEA Property Solutions is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This notice explains how we collect, use, and protect your personal data when you use our services or visit our website.

Who We Are

LEA Property Solutions Ltd
Registered Address: Westerfield Business Centre, Main Road, Ipswich, Suffolk, IP6 9AB
Company Registration Number: 09022391
Email: allusers@leapropertysolutions.co.uk
Telephone: 01473 875205

We act as the “data controller” for the personal data we collect and process.

What Personal Data We Collect

We may collect and process the following personal data:

• Full name and contact details (email, phone number, address)
• Date of birth and identification documents (e.g. passport, driving licence)
• Tenancy and guarantor information
• Employment and financial details (for referencing purposes)
• Payment information and rental history
• Maintenance requests and communication history
• Website usage data (e.g. IP address, browser type, device type)

How We Collect Your Data

We collect data:

• Directly from you (via forms, email, phone, in person, or through our website)
• Through third parties (e.g. credit referencing agencies, guarantors, landlords, contractors)
• Automatically through cookies and analytics tools when you use our website

Why We Collect Your Data (Lawful Bases)

We process your data under the following lawful bases:

• Contractual necessity – to manage your tenancy or property
• Legal obligation – to meet our responsibilities under housing, safety, and tax laws
• Legitimate interests – to run and improve our business, and maintain high service standards
• Consent – where required, such as for marketing emails (you may withdraw at any time)

How We Use Your Data

Your data is used to:

• Manage tenancies and property maintenance
• Carry out tenant referencing and credit checks
• Respond to enquiries and service requests
• Process payments and deposits
• Communicate essential updates
• Comply with legal requirements
• Improve our services and website

Who We Share Your Data With

We may share your data with:

• Contractors and service providers (e.g. maintenance teams, cleaners)
• Letting software providers (e.g. COHO, Inventory Hive)
• Legal, regulatory, and government bodies (if required)
• Utility providers and local councils
• Credit referencing agencies
• Professional advisors (e.g. accountants or legal representatives)

We ensure all third parties are GDPR-compliant and handle your data securely.

How Long We Keep Your Data

We retain your personal data only as long as necessary:

• For tenants: typically up to 7 years after the end of a tenancy
• For general enquiries: up to 2 years
• For financial and legal records: as required by law

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Restrict or object to data processing
• Data portability (in some circumstances)
• Withdraw consent (if processing is based on consent)

To exercise your rights, email us at: allusers@leapropertysolutions.co.uk

If you are unhappy with how we use your data, you can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk. Our registration number is: ZA344414.

Cookies and Website Analytics

Our website uses cookies to improve user experience and track site performance. You can manage cookie preferences in your browser settings. For more details, please see our Cookie Policy.

Changes to This Notice

We may update this privacy notice from time to time. Any significant changes will be communicated on our website.